Policies

How Your Order Will Be Shipped

We will ship your order using the fastest, safest, and most reliable method possible. You can choose which carrier to use, but we reserve the right to change carriers as long as it does not increase the shipping cost to you. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.


Address Verification

Address verification is a precautionary measure the SculptingStudio.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.

If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address. Please allow an extra day to verify any alternate ship-to address.

Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your shipping address before shipment to eliminate the possibility of fraud. If we are unable to verify your shipping address, your order will be shipped to your verified billing address.

Orders with the same billing and shipping address are more likely to ship same-day.


Shipping Cost

You pay what we pay. Shipping cost are based on the shipping rates of the carrier you choose. Our shopping cart shows your shipping cost based on your zip/postal code and country.


Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. SculptingStudio.com does not guarantee same day shipping. Orders are not processed on weekends and holidays.


We Ship Worldwide

Email us for shipping cost and estimated delivery time for orders outside the United States.


Sales Tax

Sales tax is only required for orders shipping within our resident state of business. Therefore all orders shipping within Washington will be charged applicable sales tax rate.


Order Status

SculptingStudio.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your SculptingStudio.com ID once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.


Restocking Policy

There is a 20% restocking fee on merchandise returned/exchanged for any reason other than product shipping damage.


Return/Exchange Policy

  • To ensure that your return or exchange is processed promptly and accurately you must first call Unbridled, LLC at 888-643-9423, or email us. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item(s). Please make sure you write this number on the outside of the box you send back to us. Returns without an RMA # will be refused or forfeited.
  • IT IS THE CUSTOMER'S RESPONSIBILITY TO RETURN THE ITEM TO US. All returns are to be shipped by a method of your choice to the following address with signature confirmation:

    UPS or Fedex Shipping Address:

    Unbridled, LLC
    203 Mission Ave, Ste 122
    Cashmere, WA 98815
    Toll Free: 888-643-9423 8AM - 5PM Pacific time zone
    Tel: 206-274-9114 Fax: 206-274-9116

    Mailing Address:

    Unbridled, LLC
    PO Box 241
    Cashmere, WA 98815-0241

  • Be sure to clearly label your items with the information provided to you by the customer service representative.
  • There is a 20% restocking fee on merchandise returned/exchanged for any reason other than a product shipping damage.
  • Once your package is shipped, the shipping and handling charge is not refundable unless there is a product shipping damage.
  • Please inspect your package immediately upon receipt for shipping damage. You must notify us within three (3) days of receipt of any shipping damages. We cannot take responsibility for shipping damage beyond this point.
  • Returns/Exchanges will not be accepted after 15 days from when you receive you shipment.
  • WE DO NOT ACCEPT RETURNS ON ANY ITEMS THAT HAVE ALREADY BEEN USED. NO EXCEPTIONS WILL BE MADE.
  • ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY US. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
  • We cannot accept returns for items damaged in transit where that damage is not reported to us within three (3) days of a customer accepting that shipment. Damages must be reported immediately.
  • For non-shipping related damage or repair, see the section "Warranties" below.

If you have any further questions regarding shipping or returns, please call us at 888-643-9423


Order Cancellation Policy

Orders may be cancelled prior to shipment. If an order is shipped prior to cancellation, it is subject to a 20% restocking fee.


Promo or Coupon Codes

SculptingStudio.com will sometimes furnish an alphanumeric code that can be used for promotions on our website. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the SculptingStudio.com website or circulated at events and through other means. Some of the specials offered by entering a Promo or Coupon Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo or Coupon Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo or Coupon Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo or Coupon Code offered $5.00 off your next purchase, you would need to spend more than $5.00 to redeem your discount.


Product Testing

SculptingStudio.com, like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. SculptingStudio.com does not conduct product testing before shipping any merchandise.


Warranties & Extended Warranties

SCULPTINGSTUDIO.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY SCULPTINGSTUDIO.COM ARE NOT MANUFACTURED BY SCULPTINGSTUDIO.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). SCULPTINGSTUDIO.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. THE SCULPTINGSTUDIO.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. THE SCULPTINGSTUDIO.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE SCULPTINGSTUDIO.COM, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR UNLESS AN EXTENDED WARRANTY HAS BEEN PURCHASED. IF AN EXTENDED WARRANTY WAS PURCHASED WITH AN ITEM AND STILL VALID (STARTS FROM DATE OF PURCHASE), RETURN THE ITEM WITH AN RMA. THE SCULPTINGSTUDIO.COM WILL REPAIR OR REPLACE THE ITEM. THE EXTENDED WARRANTY DOES NOT APPLY TO DAMAGE DUE DIRECTLY OR INDIRECTLY, TO MISUSE, ABUSE, NEGLIGENCE OR ACCIDENTS, REPAIRS OR ALTERATIONS, OR TO LACK OF MAINTENANCE.


Product Listings

SculptingStudio.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, SculptingStudio.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from SculptingStudio.com are provided as resources to customers looking for additional information and/or professional opinion. SculptingStudio.com does not assume responsibility for the claims and/or representations made on these or any other websites.


Product Revisions

SculptingStudio.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, SculptingStudio.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. SculptingStudio.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, SculptingStudio.com will not be held responsible for product revision changes.


Product Reviews

All review submissions are subject to moderation by SculptingStudio.com. Please follow our submission guidelines. SculptingStudio.com moderates all review submissions to ensure that only reviews that offer helpful insight are published.

What to include in your submission:

  • Experiences with a fully-functional product leading to perceived pros and cons*
  • Thoughts about the product's feature-set as you've experienced it

What NOT to include in your submission:

  • Profanity, obscenity and other offensive language
  • Single-word reviews
  • Non product-specific reviews
  • Any mention of SculptingStudio.com's competitors by name
  • URLs, specific pricing, and specific availability (or other time-sensitive information)
  • Experiences with a DOA, defective, damaged or otherwise semi-functional product*
  • Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight

SculptingStudio.com reserves the right to accept or reject any review in its sole and absolute own discretion

*DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that SculptingStudio.com ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.


Privacy

This website is maintained by Unbridled, LLC. We recognize that many visitors to our site are concerned about the information they provide us, and how we treat that information. So we've developed a Privacy Policy to assure you that we take seriously our responsibility to protect customer information, and to use it only in ways that are consistent with your wishes. We may update the Policy from time to time, so please check in occasionally.

You can reach us at: 888-643-9423 or via email. We will be happy to answer your questions or hear your concerns.


Privacy Policy

At our site, we don't collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. So, if you just want to browse and learn about our exceptional products, we invite you to do so. As a casual visitor to our site, we'll recognize your home server (e.g., that your web access is through AOL.com), but not your e-mail address or any other personal or system information.

Of course, since we sell products online and if you want to order our products it will be necessary for you to provide personally-identifiable information. This will include your name, address and credit card information. Any information you provide is downloaded off of the web server to a secure system and is maintained there.


Customer List Policy

When you purchase items from our website or by telephone, we add your name to our Customer List. We do not share this List with other companies or services. If you did provide us with your e-mail address, we may notify you from time to time about our products or services that may be of interest to you. We do not trade, sell or disclose e-mail addresses with other companies.


Cookies Policy

Like most companies, we use "cookies" (small pieces of information stored on your computer) on certain parts of our web site. The cookie allows us to track your session. This is necessary to ensure that we keep your order together while you browse our website and select items for purchase. We do not use the cookie to collect any type of personal information, and the cookie doesn't extract any information from your computer.


Secure Checkout Policy

Most of our forms, especially when ordering a product or using online customer service, use secure pages to insure that the information sent between your computer and our system is secure. This is especially true if we are asking you for payment information.

We use the Secure Sockets Layer (SSL) encryption method during checkout. This method is generally accepted to insure that the transmission of personal information, such as account numbers and credit card information is secure. The most common browsers, Internet Explorer, FireFox, Chrome, Safari, Opera make it very obvious when information is being passed in a secure manner by showing either a completed key or a closed lock on the screen.